Frequently Asked Questions
Everything you need to know about shopping with Mason's.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find my perfect fit?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the best result.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Affirm.
Are Mason's products ethically sourced?
Yes, we partner exclusively with fair-trade certified factories. We are committed to sustainable manufacturing processes and ensuring safe working conditions for all artisans.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.